Why You’re Company Needs a Toll Free Number

A toll free number is indispensable to many small or home based businesses. If you’re wondering if a toll free number is right for your company, you should consider all of the ways that a toll free number can benefit your business. Here are some reasons why you might need a toll free number.

Ideal for Small Businesses

A toll free number is ideal for small businesses that want to create a “big business” image. However, it is not for all types of small businesses. If your company is engaged in high volume sales through the Internet or your product requires extensive after-sales technical follow-up or assistance, then you would benefit from a toll free number. However, if your customer base is primarily local to your state and you aren’t hoping to create a national presence in the future, then it doesn’t make sense to have a toll free number.

Enhance Your Company Image

Having a toll free number boosts your small business’ image and credibility in the minds of customers because consumers find toll free numbers impressive. It tells your customers that you are a legitimate, professional company willing to listen to and reply to their inquiries. A toll free number helps you project a big business image that that makes customers feel more confident in your product or services.  

Raise Your Profile

You can raise your business profile with a toll free number by opting for a vanity number. You can spell out your company’s name, your product or any word related to your business using your toll free number. This way, you help your customers remember your number. Further, through a vanity toll free number, you can subliminally suggest to your customers that they go to you first when they think of your product or service.  For example, 1-800-CHILDRENSBOOKS can help you raise your profile in the industry.

Endear Yourself to Customers

With a toll free number, you make your business accessible to customers. Customers are more likely to call you if they know that the call is free. Whether a caller is a potential customer inquiring about the features of a product you’re selling or a current customer who has questions about your product, you endear your company to said customer by making yourself available to him or her. Either way, you win. Use the product features of your toll free number to enhance your company’s image further by practicing excellent customer service.

Cost Effectiveness

A toll free number can be had for a relatively lower cost than a local number on which you may have to charge long-distance charges if you were to use it for business. Since you pay per minute and by the number of calls you take, you only pay as much as your business grows. In the event that you don’t receive any calls, you pay nothing at all. Further, unlike in the case of a local number, you don’t need to pay relocation charges with a toll free number. This is ideal for a small business or home based business owner.

Having a toll free number has many advantages. If you’re looking for a way to boost your company’s image or expand your client base, a toll free number may be just the tool you need. When you see all of the benefits that a toll free can have for your business, you may wonder how your business survived without one.

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